Damaged or Defective Merchandise Policy
At ZoffoliGlobe.com, our Damaged or Defective Merchandise Policy explains how we handle items that arrive damaged, defective, or incomplete, ensuring fast and reliable support for our customers.
What to Do Upon Delivery
To ensure fast assistance, please follow these steps as soon as your order arrives:
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First, inspect your shipment immediately upon delivery.
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If you notice any damage, defect, or missing part, contact us within 5 business days by phone at 1-773-600-5256 or through our contact form.
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Next, take clear photographs of the affected item(s) and the original packaging, as we require photos for approval.
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In addition, keep all damaged items and packaging for at least 14 business days, since the carrier may request an inspection.
Following these steps allows us to resolve your request quickly and efficiently.
Replacements for Damaged or Defective Merchandise
Damage During Transit
If damage occurs during shipping, we will immediately assist you in filing a claim with the carrier. Once the claim is approved, we will ship the replacement item(s) at no charge.
Manufacturing Defects or Missing Parts
If a product shows a manufacturing defect or arrives with missing components, we will review the photos you provide. After approval, we will send replacement parts or item(s) free of charge.
In all cases, replacements apply only to the affected item(s) or parts.
Returns for Damaged or Defective Items
If you prefer a return instead of a replacement, please let us know. After claim approval, we will issue a Return Authorization (RA). Zoffoli covers return shipping costs for damaged or defective merchandise, and all returns follow our standard Return Policy.
Our goal is to make the damaged or defective merchandise process as simple and transparent as possible. If you have questions at any stage, our customer service team is always available to provide assistance and updates.
