Zoffoli Globe Return Policy – 30-Day Money Back Guarantee

At ZoffoliGlobe.com, we want every customer to be completely satisfied. Our Zoffoli Globe Return Policy gives you a 30-day money back guarantee and a simple, hassle-free return process. Therefore, you can shop confidently, knowing returns and exchanges are easy and straightforward.

Simple 3-Step Return Process

1. Contact Customer Service
   First, contact our Customer Service Department within 30 days of purchase to request a Return Merchandise Authorization (RMA) number. We will provide detailed instructions.

2. Ship the Item Back
   Next, return the item within two weeks of receiving the RMA number. Make sure the shipment is postmarked within this period.

3. Inspection and Refund
   Once we receive the item, our team inspects it immediately. Then, we approve your return and issue your refund promptly.

Terms and Conditions for Returns

• You may return one item per order. If you order multiple units, we suggest trying one first.

• We process refunds within 1–5 business days after receiving the returned item. Usually, we issue refunds via PayPal or check.

• Customers must return items unused, undamaged, and in the original packaging, including manuals, accessories, and packing slips.

• You cover return shipping unless the return is due to an order error (wrong item or color). In that case, we pay shipping.

• Do not return items without a valid RMA number.

• If a shipment arrives damaged or incomplete, we may charge a restocking fee up to the purchase value.

• To protect your return, we strongly recommend insured shipping via DHL, UPS or FedEx.

Exchange Policy

If you want to exchange your item for a different product, contact our Customer Service Department within 30 days. After receiving your information, we will email you an authorization number with instructions. Then, place a new order and return the original item. Once we receive and inspect the returned item, we issue a full refund. All exchanges follow the same terms outlined in the Return Policy.

Additional Information

For questions about shipping, returns, or damaged merchandise, please check our Shipping Policy, Damaged or Defective Merchandise Policy, or Contact Us.

Damaged or Defective Merchandise Policy

At ZoffoliGlobe.com, our Damaged or Defective Merchandise Policy explains how we handle items that arrive damaged, defective, or incomplete, ensuring fast and reliable support for our customers.

What to Do Upon Delivery

To ensure fast assistance, please follow these steps as soon as your order arrives:

• First, inspect your shipment immediately upon delivery.

• If you notice any damage, defect, or missing part, contact us within 5 business days by phone at 1-773-600-5256 or through our contact form.

• Next, take clear photographs of the affected item(s) and the original packaging, as we require photos for approval.

• In addition, keep all damaged items and packaging for at least 14 business days, since the carrier may request an inspection.

Following these steps allows us to resolve your request quickly and efficiently.

Replacements for Damaged or Defective Merchandise

Damage During Transit

If damage occurs during shipping, we will immediately assist you in filing a claim with the carrier. Once the claim is approved, we will ship the replacement item(s) at no charge.

Manufacturing Defects or Missing Parts

If a product shows a manufacturing defect or arrives with missing components, we will review the photos you provide. After approval, we will send replacement parts or item(s) free of charge.

In all cases, replacements apply only to the affected item(s) or parts.

Returns for Damaged or Defective Items

If you prefer a return instead of a replacement, please let us know. After claim approval, we will issue a Return Authorization (RA). Zoffoli covers return shipping costs for damaged or defective merchandise, and all returns follow our standard Return Policy.