DAMAGED OR DEFECTIVE GOODS
MANUFACTURER HOLIDAY SCHEDULES
FREE SHIPPING TO THE UNITED STATES, CANADA AND EUROPE
All Zoffoli Globe merchandise shipping is free of charge to destinations in the United States (including Alaska and Hawaii), Europe and Canada.
• Please note that we CANNOT ship to P.O. Boxes or A.P.O. Boxes.
• Due to daily exchange rate fluctuations, we only accept and quote prices in U.S. dollars.
VAT is included in our retail price – upon shipment of your order we will send you an invoice for your records.
Other International Destinations
Please feel free to Contact Us
by email or call our Customer Service Department at 1-773-600-5256 and we can provide a quote for the shipping cost or recommend a Zoffoli retailer for your destination.
IMPORTANT: Note (applicable mainly to customers outside the USA): Our prices do not include duties or customs taxes, or other charges required by the specific country of destination. These, if applicable, will need to be paid upon delivery of merchandise.
Allow several business days to complete the pre-shipping process. Please note that due to the hand made nature of Zoffoli products, there are instances in which a globe or bar globe may be in production and may require additional processing time to prepare. If there are such delays in manufacturing, we will inform you by email or telephone.
Orders are normally shipped by UPS or FedEx and travel 5-7 business days. We will send you a tracking number by email once the order is shipped so that you can track the delivery of your shipment. If you have difficulty tracking your shipment, please Contact Us
by email or call our Customer Service Department at 1-773-600-5256 and our staff will be more than happy to assist you.
DAMAGED OR DEFECTIVE GOODS
Please inspect your shipment upon delivery to ensure there is no damage. If any items have been damaged, contact us immediately so that we can assist you in the replacement of the damaged part of the order and/or filing a claim with the appropriate carrier if necessary. Failure to do so may result in not being able to replace the damaged item(s).
Photographs of the damage will be required.
In the very unlikely event that Zoffoli is experiencing a processing backlog and does not have your order in stock, it will be placed on backorder while it is being produced. We will notify you within 48 hours of order placement and inform you of the expected delivery date.
Upon notification that an item has been backordered, you will have the option to: wait for the backordered item to be shipped to you; order something else instead to be shipped immediately; get a full refund.
IMPORTANT NOTICE – INTERNATIONAL HOLIDAY SCHEDULES:
Most orders are shipped directly from the Zoffoli plant in Italy. Please note that Italians enjoy more lengthy holiday schedules than customary in the United States or Canada, particularly in August and December/January. ZoffoliGlobe will keep its customers informed of delays that may occur on certain orders due to such upcoming holidays.
For other related information please read the Frequently Asked Questions section.