Returns & Guarantee
Will you really give me my money back?
Absolutely. You can return your purchase for any reason within 30 days and we will refund your money in full, with no added restocking fees or other charges. The only cost you will be responsible for is return shipping to us. Restrictions apply. Click here to follow our simple 3-step return procedure and to review the terms and conditions of our policy on returns.
How long will a refund take?
Refunds are processed within 1 to 5 business days after we receive your return shipment. Allow one billing cycle for the refund to appear on your monthly credit card statement. All refunds are issued in their original form of payment.
Do you charge restocking fees?
We do not charge any restocking, handling or other miscellaneous fees unless you return merchandise that has been damaged due to neglect.
Do I have to pay for return shipping if you made an error on my order?
No. We will pay the return shipping costs if a return or exchange is a result of our error.
Damaged or Defective Merchandise
What if my order was damaged while en route to me?
Call our Customer Service Department at 1-773-600-5256 within 5 business days. Take photographs of the packaging and damaged contents and do not dispose of any packaging or contents. We will help you file a damage claim with the carrier or file a claim on your behalf. Once the claim has been approved by the shipping carrier we will ship replacement(s) to you at no additional charge. Please refer to our Damaged Merchandise Policy for details.
What if merchandise I am returning gets damaged in transit?
You will need to file a damage claim with the company you used for shipping. We cannot be held accountable for damage of return shipments, so be sure to insure return shipments for the value of your merchandise.
What if the merchandise I received is flawed or defective?
Call our Customer Service Department at 1-773-600-5256 within 5 days. Take photographs of the flaws or defects and do not dispose of any packaging or contents. Please refer to our Damaged Merchandise Policy for details.
What if my order is damaged and I don’t contact you within 5 business days?
Failure to contact us regarding damaged or defective merchandise within 5 business days, supply photographs or comply with the Damaged Merchandise Policy terms may result in delays, denial of replacements/refunds, or charges for replacement item(s). Make sure to carefully inspect your shipment for damage or defects immediately.
Shipping And Delivery
How long will it take to get my order?
Most globes and bar globes are shipped to you directly from Italy by express courier and usually arrive 5-7 business days from the day of shipment. The standard time for processing an order before shipping is 1-3 business days, however since many parts of the production process are done by hand sometimes there is a delay. Please see our Shipping and Delivery policy for details.
Can I track my order?
Yes, we’ll email you the tracking number once your order is shipped so you can track its delivery time.
Is shipping really free to the United States, Canada & Europe?
Yes, shipping and delivery is absolutely free to all of the United States, Europe & Canada unless stated otherwise in the product description.
Some retailers charge shipping separately to make the prices seem lower. Some have separate handling charges to take the illusion even further. But we don’t like such marketing strategies. We know you’re fully capable of calculating a few figures to see if you’re getting value for money, and we want you to see the entire price without having to do any work.
Do you ship worldwide?
Zoffoli Globe targets the North American audience, however we can ship worldwide. Please email us at firstname.lastname@example.org or call us at 1-773-600-5256 and we will provide you with a shipping quote or contact information for a Zoffoli dealer for your destination country.
Can I use a P.O. Box number as a delivery address?
We cannot ship to P.O. Boxes or A.P.O. Boxes due to the requirements of couriers.
PRIVACY AND SECURITY
Do you protect my privacy and security?
We believe privacy and security are more than just important—they are inviolable rights. That’s why we never, ever share your personal information with third parties other than to fulfill your order. And unlike other retailers, we don’t use a myriad of small print to hide facts we don’t want you to find. Please read our Privacy and Security Policy.
Do you share information I provide about me or someone else with third parties?
ZoffoliGlobe.com believes that privacy is an inviolable right and we are committed to ensuring its protection. We use the personal information you provide about yourself for the sole purpose of processing your order, and we do not share it with outside parties except to the extent it is necessary to complete your order. We use information you provide about someone else for the sole purpose of shipping and confirming delivery.
Do you ever sell personal information to anyone?
Never, under any circumstances, would we sell information provided by our customers to any party.
Is my credit card information secure?
We are fully committed to your protection, which is why we use multiple measures to prevent unauthorized access to information and maintain its accuracy, as well as to ensure the information we collect is used appropriately. Your credit card information is protected with end to end encryption, and the tested and proven electronic, managerial and physical safeguards we have in place are designed to provide the highest level of online security.
Will you use my contact information to spam or send me unsolicited material?
ZoffoliGlobe will never spam you or send you unsolicited material. Your email address is only used for answering inquiries we receive from you and for processing your order. Catalogs, updates on products and services, etc. will never be sent to you unless you fill out our online form for that specific purpose.
Why does a warning pop up in my browser when I begin placing an order?
This is a standard alert issued by your browser to let you know that you are entering a secured website. These warnings may often be intimidating, but they are there simply to let you know that the area has been encrypted for security purposes to protect the credit card and other information you may be asked to provide.
Is your website suitable for children?
We strongly believe that protecting children and their privacy should be the duty of individuals and businesses alike. Nothing on our website is unsuitable for children, and no section of our website is designed to specifically attract young individuals. We do not knowingly maintain or collect information from anyone under the age of 13.
ORDERS AND OTHER INFORMATION
Can I place an order over the phone?
Yes, we accept telephone orders. Please call 1-773-600-5256 during our business hours (Mon-Fri 10AM to 6PM CST) and have your credit card and order information on hand.
What currency do you accept?
ZoffoliGlobe.com is geared towards the North American market. However, due to daily exchange rate fluctuations, we only accept and quote prices in U.S. dollars.
Do you charge tax?
No, we do not charge sales tax. VAT is included in the price (European customers will receive an invoice upon shipment of their order).
Why do you ask for my telephone number when I place an order?
UPS, FedEx and other carriers require that telephone numbers be provided for deliveries in case there is a problem. Zoffoli Globe will never divulge your telephone number to a third party except to the extent that it is necessary to complete your order, and we will never call you for promotional purposes.
What happens if a product gets backordered?
In the event that Zoffoli in Italy is in the process of manufacturing the item you ordered or will do so very soon and does not have the item available for immediate shipment, we will notify you within 48 hours and inform you of the estimated delivery date. If you decide you don’t want to wait for the backordered item you will have the option to order something else instead or get a full refund.