Zoffoli Globe FAQ – Returns, Shipping, Privacy & Orders

Welcome to the Zoffoli Globe FAQ, your guide to returns, shipping, privacy, and order information. Here, you’ll find answers to the most common questions so you can shop confidently and enjoy a smooth experience with Zoffoli Globe products.

Returns & Guarantee – Zoffoli Globe FAQ

Will you really give me my money back?
Absolutely! According to our Zoffoli Globe Return Policy, you can return any item within 30 days for a full refund. No restocking fees apply, and the only cost is the return shipping unless the return is due to our error. See our 3-step return procedure for details.

How long will a refund take?
We process refunds within 1–5 business days after receiving your return. The refund appears in the original payment method within one billing cycle.

Do you charge restocking fees?
No. We only apply fees if the returned item is damaged due to customer negligence.

Do I pay for return shipping if you made an error?
No. Zoffoli Globe covers all shipping costs for returns caused by our error.

Damaged or Defective Merchandise – Zoffoli Globe FAQ

What if my order was damaged in transit?
Call Customer Service at 1-773-600-5256 within 5 business days. Take photos of the damage and keep all packaging. We will assist you in filing a carrier claim and ship replacements free of charge. See our Damaged Merchandise Policy.

What if merchandise I return gets damaged?
File a claim with the shipping company. Always insure return shipments; Zoffoli Globe is not responsible for return damage.

What if my merchandise is defective?
Contact Customer Service within 5 days, provide photos, and keep packaging. Approved replacements ship at no cost.

What if I don’t contact you within 5 business days?
Failure to report damage promptly may delay or deny your replacement/refund.

Shipping and Delivery – Zoffoli Globe FAQ

How long will it take to get my order?
Most globes ship from Italy via express courier and usually arrive in 5–7 business days after shipment. Pre-shipping processing may take 1–3 business days. Handmade production may sometimes cause delays. See Shipping Policy.

Can I track my order?
Yes! We email your tracking number when your order ships.

Do you ship worldwide?
Yes. Contact service@zoffoliglobe.com or 1-773-600-5256 for a shipping quote or local dealer info.

Can I use a P.O. Box?
No. Couriers require a physical address.

Privacy and Security – Zoffoli Globe FAQ

Do you protect my privacy?
Absolutely. Your privacy is an inviolable right. We never sell your information. See Privacy Policy.

Do you share information?
We only use personal data to process orders and deliveries.

Is my credit card secure?
Yes. We use end-to-end encryption and proven security measures.

Will you spam me?
No. Your email is used solely for order communication.

Why does a security warning appear in my browser?
This indicates a secure, encrypted checkout connection.

Is your site suitable for children?
Yes. We do not collect information from anyone under 13.

Orders and Other Information – Zoffoli Globe FAQ

Can I place an order by phone?
Yes. Call 1-773-600-5256 Mon-Fri, 10AM–6PM CST.

What currency do you accept?
We accept U.S. dollars only.

Do you charge tax?
No. VAT is included for EU orders.

Why do you need my phone number?
Couriers require it for delivery issues. We never use it for marketing.

What if an item is backordered?
We notify you within 48 hours. You may wait, choose a different item, or request a full refund.